Thomas is an AI that answers your customers inside the helpdesk you already use, from your policies and your real order data. Refunds and anything tricky come back to you.
Then $1 per resolved ticket. No seats, no setup fee.
Hi, my order still hasn't shipped and it's been 6 days. Can you check?
Hi Sam, it left the warehouse this morning. Here's the tracking: [link]. USPS has it arriving Thursday, and if it doesn't show up by then just reply here and we'll sort it out.
You don't switch tools or build anything. We do the setup and the tuning.
Gorgias, Zendesk, Help Scout or Gmail, plus read-only access to your orders.
We read your policies and your last 100 replies, then write down your rules with you: what it answers and what it never touches.
For the first day or two Thomas only writes drafts and you hit send. Then you pick the ticket types it can answer on its own.
You can change these rules any time. Anything that comes to you arrives with a short summary and a suggested reply.
Every reply ends with a short line saying an AI wrote it. You can reword it. If a customer asks whether they're talking to a bot, the answer is yes.
A ticket counts as resolved when Thomas answered it, it didn't go to you, and the customer didn't come back about the same thing within 72 hours. Spam, auto-replies and "thanks!" emails are never billed.
What we need from you: an invite to your helpdesk, read-only order access (a Shopify custom app or a staff account limited to orders) and links to your policy pages.
Yes. Thomas is an AI. It answers from your policies and your order data, and anything it isn't sure about goes to you.
Gorgias, Zendesk, Help Scout, and Gmail or Google Workspace inboxes. If you use something else, ask and we'll check.
No. Thomas works inside the helpdesk you have, and your team keeps answering in the same place.
It starts with drafts only, then answers just the ticket types you tick. If a reply slips, we tell you the same hour and tighten the rule.
Not unless you say so in writing, with a limit. By default those always come to you.
We only use it to answer your tickets. We don't sell it or use it for anyone else, and we delete our copy when you leave. Details are in our privacy policy.
Yes. Remove our access and that's it. You only pay for tickets already resolved.
Tell us where your store lives and which helpdesk you use. We'll reply with the next step, usually the same day.
No card needed for the free week.